312 App Privacy Policy – Your Information Is Completely Safe With Us

This privacy policy ("Policy") applies to 312 app and all of its associated services. By creating an account or using the services on 312 app, you agree to this privacy policy.

We understand that your personal information is extremely valuable. That is why 312 app has built a robust privacy framework from the ground up, operated in accordance with international data protection standards.

This policy has been written in plain English for users in Bangladesh. If anything is unclear, please get in touch with our support team.

312 app may collect the following information to provide its services:

Personal Identification Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Current and Permanent Address
• Government-issued ID information (for KYC verification)

Financial Information

• Payment method details (mobile banking number or bank account)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information

• IP address and device type
• Browser and operating system information
• Platform activity logs and session information

312 app collects information in several ways, each of which you should be aware of:

• Provided directly: Information you provide directly during registration, verification forms, or when contacting support.
• Automatically collected: IP address, browser, and session data are automatically recorded while you use the platform.
• Cookies: Cookies are used to enhance your website browsing experience.
• Third-Party Verification: Information may be obtained from authorised services for identity verification purposes.

312 app uses the data it collects for the following purposes:

• Account creation and management, and identity verification.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and responding to inquiries.
• Offering customized experiences and bonus offers based on your preferences.
• Identifying and resolving technical issues on the platform.
• Fulfilling legal obligations and reporting to regulatory authorities.
• Ensuring responsible gaming and identifying at-risk behaviour.

312 app never uses your information for advertising or any unrelated purpose.

312 app does not sell your personal information to third parties. However, your data may be shared in the following circumstances:

• Payment Processors: With authorized payment gateway providers to process transactions.
• Identity Verification Services: With licensed verification agencies to complete KYC.
• Legal obligations: Upon court order or at the request of a government regulatory authority.
• Fraud Prevention: With relevant authorities in the investigation of illegal activities.

312 app uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the service running smoothly.

Types of Cookies:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your preferences, such as language settings.
• Analytics Cookies: Analysing user behaviour to improve our services.

You can turn off analytics cookies at any time from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

312 app retains different types of data for different periods:

• Account information: For as long as the account is active, and for 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after verification.
• Technical Logs: Typically between 90 days and 1 year.
• Support conversations: 2 years from the date of last contact.

As a 312 app user, you have several important rights over your own data:

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

312 app uses industry-leading security technology to protect your information:

• 256-bit SSL/TLS encryption on all data transmissions.
• Two-factor authentication (2FA) for login security.
• Regular cybersecurity audits and penetration testing.
• Database encryption and access control measures.
• Automatic alerts for suspicious login activity.
• Financial information is stored in accordance with PCI DSS standards.

312 app strictly does not collect data from or provide services to anyone under 18. Age verification is a mandatory step during registration.

If 312 app becomes aware that personal data has been inadvertently collected from a minor, it will immediately delete that data and close the associated account.

If a parent or guardian believes their child has created an account on 312 app, please contact our support team immediately.

312 app may update this privacy policy at any time. Registered users will be notified by email of any significant changes.

The date of each update will be shown in the "Last Updated" section at the top of the page. Continued use of 312 app after a revised policy is published will be considered acceptance of the updated terms.

We recommend checking this page regularly for any updates.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated Privacy Team.

We aim to respond to all requests within 30 business days. For urgent matters, 24/7 support is available via live chat.

For a more detailed privacy policy, please visit our Terms and Conditions Please also visit this page.